Refund Policy
Simple, fair, and transparent billing for your peace of mind.
Last Updated: 4/21/2026
114-Day Money-Back Guarantee
We want you to be completely satisfied with Unplug. If you purchase a subscription and decide it's not the right fit for your workflow, you may request a full refund within 14 days of your initial purchase date. No questions asked.
This applies to both monthly and annual plans.
2How to Request a Refund
To initiate a refund, simply contact our support team. We generally process requests within 24 hours.
Email Support
Send a message to support@unplugai.io with your account email address.
3Processing Timeline
Once approved, the refund is immediately submitted to our payment processor (Stripe).
- It typically takes 5-10 business days for the funds to appear on your bank statement, depending on your bank's processing times.
4Exceptions
Refunds may not be granted in the following specific circumstances:
- Requests made after the 14-day guarantee window has expired.
- Accounts that have been terminated due to a violation of our Terms of Service (e.g., using the AI to generate illegal or abusive content).
- Partial refunds for 'unused time' on a subscription after the 14-day window.
5Cancellation vs. Refund
Note: Canceling your subscription inside the app prevents future renewals. It does not automatically trigger a refund for previous payments. You must email support to request a refund.